Palerra Privacy Policy

 

Last Modified Date: October 14th, 2016

 

Palerra has been acquired by Oracle and will soon transition to the Oracle Privacy Policy. Click here to view the Oracle Privacy Policy.  Please note that the provisions of Palerra’s Privacy Policy below will remain active until the policy transition is complete.

 

This Privacy Policy describes our commitment to customer privacy. In general, you can browse through our Website without giving any personally identifiable information about yourself. This Privacy Policy describes how we collect and use your personal information in cases where we need it to provide services that you request or when you choose to provide us with said information.

 

Your use of the LORIC Service, the Palerra Website, and any other Palerra services offered by Palerra, Inc. is conditioned upon acceptance of the terms and conditions of the Terms of Service and this Privacy Policy by you, the user of the Website and / or Palerra Service (“you” or “User”). This Privacy Policy lists our current policies, but, as noted below, this Privacy Policy may be modified from time to time at our discretion. Those who do not agree to be subject to this Privacy Policy may not, under any circumstances, use the Palerra Service or Website.

 

This Privacy Policy does not apply to the practices of companies that Palerra does not own or control, or to individuals whom Palerra does not employ or manage, including any of the third parties to which Palerra may disclose user information as set forth in this Privacy Policy.

 

 

1. Collection of Personally Identifiable Information

Portions of this Website contain functions for collecting your personal information including your name and email address as well as your access history on this Website. We may also collect and track non-personally identifiable information about you, including but not limited to your IP address, the type of browser you use, geographic location, time of visit, referring site / application / or service, and registration time.

If you register to use the LORIC Service or express interest in obtaining additional information, we require you to give us your contact information, such as your name, company name, address, and company e-mail address. We may also ask for additional personal information, such as title, phone number, department name or additional company information, such as annual revenues, number of employees, or industry. You can opt out of providing this additional information by not entering it when asked.

In order to successfully request a trial or use the LORIC service, certain personally identifiable information will be required by each end user to be submitted. When you register to receive any products or services from or provide information to Palerra in any other manner, you agree to provide only true, accurate, current, and complete information. Correction of user provided data can be accomplished by emailing help@palerra.com.

 

 

2. Use and Disclosure of Information

Palerra uses the information that we collect to set up, administer and provide the LORIC Service for organizations. We may also use the information to contact you to further discuss your interest in our company and the LORIC Service, to send information regarding our company or partners, such as promotions and events, and to respond to your requests for information. We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. We do not sell, trade, or rent the Personally Identifiable Information that we collect with third parties, unless you ask or authorize us to do so.

With your prior express permission, Palerra employees may log in to your account solely to resolve a problem or support issue specifically with your consent and / or supervision. In this case, the Palerra personnel investigating the problem would have the same access and abilities within the LORIC service that you have when you are logged in. Palerra may also view your account information and usage to investigate a suspected violation of the Terms of Service.

Palerra uses and logs information gathered from your web browser or device, such as your IP address, browser type, and browsing history, to help analyze and diagnose technical problems, and to administer our Website in order to constantly improve the quality of the Website and other Palerra provided services.

Palerra collects and stores meta-data to provide Palerra services to you. Palerra also aggregates anonymized user data, including user meta-data, usage and volume statistical information, and other statistics (but not contact information) from our visitors and Users and may provide such anonymous aggregated information to third parties.

In addition to the above, Palerra may in any event use and disclose information disclosed to it or collected by it through the Website to the extent required by any law, subpoena, legal process, court, judicial, regulatory or governmental authority, or if in Palerra’s reasonable discretion use or disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect Palerra’s legal rights or to protect the rights of third parties. In the event that Palerra is involved in a merger, reorganization, dissolution, sale of business or assets or similar event, information disclosed to or collected by Palerra in connection with this Website and the LORIC Service may be transferred to the purchaser of such assets, as applicable. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

 

 

3. Information Received From Third Parties

If you choose to use any third party website or service that is integrated with the Website, including a third party social networking or blogging site, such as LinkedIn and Twitter (“Third Party Websites”), or if you use any Palerra services provided through any Third Party Website, we may receive Information, including Personally Identifiable Information, from such Third Party Websites, including, but not limited to name, social networking handle or username, photo or graphic avatar, biographical or demographic information, any information that is publicly available on the Third Party Websites.

Your decision to use, or share with, a Third Party Website when accessing or using the Website is completely voluntary. Palerra is not responsible for compliance with the policies or practices of any Third Party Website. You should ensure that you are comfortable with the information such Third Party Websites may make available to Palerra by reviewing those websites’ privacy policies and service terms, and by modifying your privacy settings and preferences with those services.

This Privacy Policy will govern any information we receive from the Third Party Websites.

 

 

4. Opt Out

Palerra may periodically send you information regarding Palerra and our products and services. If you do not wish to continue receiving such information, please contact us at unsubscribe@palerra.com.

If you wish to access, modify or delete other personal information that you have provided to Palerra, such as your address, please contact us at help@palerra.com for assistance.

 

 

5. Tracking Technologies and Analytics Providers

Palerra may place “cookies” on your computer or device that may contain anonymous information that is associated with you. Cookies are small text files a Website uses to recognize users, and are typically placed on your hard disk by a web server. Cookies contain information that can later be read by a web server in the domain (here, Palerra) that issued the cookie to you.

Our cookies may record information about your use of the Website so that we can provide a continuous and more personalized experience for you, including but not limited to: helping to identify visitors; assess usage patterns; identify preferences; control the display of ads; diagnose problems with our servers; gather demographic information; analyze trends and usage patterns; conduct research; deliver editorial content; record registration and personalized information; and otherwise administer our products and services.

If you do not wish to have Palerra place and use cookies on your computer, you should set your browser preferences to refuse cookies before accessing the Website, although Palerra is not responsible for any failure by you or your browser to accurately implement or communicate your browser preferences or settings. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Palerra that depend on cookies.

Palerra may also collect certain information by automated or electronic means, using technologies such as pixel tags and web beacons, browser analysis tools, and web server logs. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure response to our communications and improve our web pages and service.

Palerra does not control and is not responsible for the use of cookies by its third party partners. Palerra uses third party analytics providers and products to obtain, compile and analyze information (that may include Personally Identifiable Information) about how users are using and interacting with the Website and other Palerra provided services. Palerra may provide information (that may include Personally Identifiable Information) to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with the Website. These analytics providers may use a variety of established or new tracking technologies or tools (including, without limitation, cookies, web beacons, HTTP cache, local shared objects and persistent identifiers) to recognize your computer or device and/or to collect or compile this information.

Palerra has no control over the technologies, tools or practices of the third parties that providing analytics products and services to Palerra. This Privacy Policy does not cover any collection, use or disclosure of information by third party analytics providers who provide analytics and related services on the Website. These third party analytics providers’ gathering practices, including their policies regarding the use of cookies, web beacons, and other tracking technologies, are governed entirely by their own privacy policies, not this one.

 

 

6. Security

Our Website has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. However, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet. When you enter sensitive information, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

The LORIC Service uses secured and encrypted protocols (HTTPS) for all communications. The LORIC service is a SaaS service that is deployed on Amazon Web Services (AWS) infrastructure, which are SOC2 Type II and SafeHarbour certified at a minimum. The same security, privacy and data protection policies that are provided by AWS are leveraged by the LORIC service. All customer-provided credentials when using the LORIC service is encrypted using AES 256 bit encryption keys. All data (including credentials, tokens etc) that are deemed sensitive is encrypted at rest and encryption keys are stored in a PKCS#12 compatible HSM device

Palerra takes security and privacy very seriously. All company employees are contractually obligated to safeguard Palerra and User data under confidentiality and privacy agreements. Access to Palerra production systems is restricted to limited authorized Palerra team members only.

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

 

7. Blogs and other Forums on Palerra.com

If you use a Palerra blog, chat room, or other type of posting page, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other Users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums, or the use of such information by any third party. To request removal of your personal information from our blog or community forum, contact us at help@palerra.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

 

8. Policy Modifications

Palerra reserves the right to modify this Policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this website, prior to becoming in effect. Therefore, you are advised to review this policy occasionally. Your continued use of this Website subsequent to Palerra’s notice of modification of this Policy shall constitute your acceptance of the modified Policy.

 

 

9. Users Outside the United States

Palerra is located in the United States and is subject to the applicable state and federal laws of the United States. If you choose to access the Website and the LORIC service, you consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws. Palerra may, alone or in collaboration with other Safe Harbor-certified organizations, store and process personal information in the United States. We will protect the privacy and security of Personally Identifiable Information according to our Privacy Policy, regardless of where it is processed or stored.

 

 

10. Contact Us

Palerra welcomes your comments regarding this Privacy Policy and we will respond to any request for access to personal information within a reasonable timeframe. If you believe that Palerra has not adhered to this Privacy Policy, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Email: help@palerra.com
Mail: Palerra Inc. 3945 Freedom Circle Suite 560, Santa Clara, CA 95054