Palerra Trust Center

About Trust

The Palerra Trust Center is the Palerra community’s home for performance and security information on the LORIC service’s production environment.

 

On this site you will find:

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LORIC Production Environments: US – Operational, EU – Operational
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LORIC Production Environment Uptime Status

MONTH UPTIME RESPONSE TIME
February 2017 99.90% 633 ms
January 2017 99.90% 616 ms
December 2016 100% 522 ms
November 2016 99.99% 479 ms
October 2016 99.99% 460 ms
September 2016 100% 439 ms
August 2016 100% 479 ms
July 2016 99.95% 460 ms
June 2016 100% 436 ms
May 2016 100% 415 ms
April 2016 100% 446 ms
March 2016 100% 427 ms
February 2016 100% 395 ms
January 2016 100% 479 ms
December 2015 100% 434 ms
November 2015 100% 402 ms
October 2015 100% 382 ms
September 2015 100% 397 ms
August 2015 100% 436 ms
July 2015 99.97% 460 ms
June 2015 100% 379 ms
May 2015 99.98% 373 ms
April 2015 100% 374 ms
March 2015 99.96% 361 ms
February 2015 99.99% 382 ms
January 2015 99.92% 504 ms

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Scheduled Maintenance – LORIC

Production Upgrade Date Start Time End Time
March 29 2017
March 21 2017 8:00pm PST 10:30pm PST
March 9 2017 8:00pm PST 9:30pm PST
March 1 2017 8:30pm PST 9:30pm PST
February 22 2017 3:45pm PST 6:00pm PST
February 15 2017 4:15pm PST 5:45pm PST
February 8 2017 4:00pm IST 5:30pm IST
February 2 2017 4:00pm PST 5:30pm PST
January 25 2017 4:00pm PST 5:30pm PST
January 18 2017 4:30pm PST 5:30pm PST
January 11 2017 4:00pm PST 5:00pm PST
January 4 2017 4:00pm PST 7:00pm PST
December 22 2016 4:00pm PST 5:15pm PST
December 14 2016 7:30pm PST 10:00pm PST
December 8 2016 4:30pm PST 6:30pm PST
December 1 2016 5:30pm PST 7:30pm PST
November 21 2016 4:00pm PST 5:30pm PST
November 15 2016 11:00am IST 4:00am IST
Friday, November 4 2016 4:00pm PST 10:05am PST
Thursday, October 27 2016 4:30pm PST 6:30pm PST
Tuesday, October 18 2016 4:00pm PST 6:00pm PST
Friday, October 7 2016 4:30pm PST 7:00pm PST
Saturday, September 17 2016 9:30am PST 12:30pm PST
Wednesday, August 24 2016 4:00pm PST 7:00pm PST
Wednesday, August 17 2016 4:00pm PST 8:30pm PST
Saturday, August 13 2016 11:30am PST 2:30pm PST
Wednesday, August 3 2016 4:00pm PST 6:00pm PST
Wednesday, July 20 2016 5:30pm PST 7:00pm PST
Wednesday, July 13 2016 4:00pm PST 6:00pm PST
Wednesday, July 6 2016 4:00pm PST 5:30pm PST
Wednesday, June 29 2016 7:00pm PST 9:00pm PST
Wednesday, June 22 2016 4:00pm PST 5:30pm PST
Wednesday, June 15 2016 4:30pm PST 6:00pm PST
Thursday, June 9 2016 7:00pm PST 8:30pm PST
Thursday, June 3 2016 11:00am IST 3:00pm IST
Wednesday, May 25 2016 4:30pm PST 5:30pm PST
Monday, May 16 2016 10:30pm IST 2:00pm IST
Sunday, May 8 2016 3:30pm PST 6:00pm PST
Monday, May 2 2016 4:30pm PST 6:00pm PST
Monday, April 25 2016 4:00pm PST 7:00pm PST
Wednesday, April 20 2016 4:30pm PST 6:00pm PST
Monday, April 11 2016 4:00pm PST 7:00pm PST
Monday, April 4 2016 4:00pm PST 7:00pm PST
Tuesday, March 22 2016 4:30pm PST 7:30pm PST
Tuesday, March 14 2016 4:30pm PST 9:30pm PST
Tuesday, March 8 2016 4:30pm PST 7:30pm PST
Monday, February 29 2016 4:00pm PST 7:00pm PST
Monday, February 23 2016 1:00am PST 6:00am PST
Monday, February 15 2016 5:40pm PST 9:50pm PST
Tuesday, February 9 2016 6:00am IST 12:00pm IST
Thursday, February 4 2016 9:00am IST 2:00pm IST

 

To view an archive of previous schedule maintenance, Click Here!

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Scheduled Maintenance – LORIC EU

Production Upgrade Date Start Time End Time
March 30 2017
March 19 2017 6:00pm PST 7:30pm PST
March 10 2017 1:30pm PST 3:00pm PST
March 2 2017 2:30pm PST 4:00pm PST
February 23 2017 1:00pm PST 3:00pm PST
February 16 2017 1:00pm PST 2:30pm PST
February 9 2017 12:30pm PST 2:00pm PST
February 3 2017 12:30pm PST 3:30pm PST
January 26 2017 1:00pm PST 2:00pm PST
January 19 2017 1:00pm PST 2:30pm PST
January 12 2017 1:30pm PST 2:30pm PST
January 5 2017 1:00pm PST 3:00pm PST
December 23 2016 4:00pm PST 5:30pm PST
December 15 2016 1:00pm PST 2:00pm PST
December 9 2016 1:00pm PST 2:30pm PST
December 2 2016 12:00pm PST 1:30pm PST
November 22 2016 1:00pm PST 2:30pm PST
November 15 2016 1:00pm PST 2:15pm PST
Friday, November 4 2016 10:30pm PST 2:30pm PST
Friday, October 28 2016 12:45pm PST 3pm PST
Wednesday, October 19 2016 1:00pm PST 4:00pm PST
Thursday, October 7 2016 1:30pm PST 3:30pm PST
Sunday, September 18 2016 10:15am PST 1:15pm PST
Sunday, August 28 2016 12:30 PM PST 3:00 PM PST
Thursday, August 18 2016 1:30 PM PST 8:30 PM PST
Saturday, August 13 2016 10:00 PM PST 11:30 PM PST
Wednesday, August 3 2016 1:00 PM PST 3:00 PM PST
Thursday, July 21 2016 1:30 PM PST 4:30 PM PST
Thursday, July 14 2016 1:00 PM PST 4:00 PM PST
Thursday, July 7 2016 1:00 PM PST 2:00 PM PST
Thursday, July 1 2016 1:00 PM PST 2:00 PM PST
Thursday, June 23 2016 1:30 PM PST 2:30 PM PST
Thursday, June 16 2016 1:30 PM PST 2:30 PM PST
Thursday, June 9 2016 1:30 PM PST 4:30 PM PST
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Unscheduled Maintenance

Date Start Time End Time
Wednesday, January 6 2016 3:00am PST 5:00am PST
Wednesday, December 16 2015 6:00pm PST 8:00pm PST
Monday, December 14 2015 3:00pm PST 5:15pm PST
Sunday, December 6 2015 12:00am PST 4:30am PST
Thursday, December 3 2015 3:00pm PST 6:00pm PST
Sunday, November 29 2015 9:30am PST 11:15am PST
Thursday, November 19 2015 7:00pm PST 9:00pm PST

Security, Compliance, and Privacy

LORIC was architected from the ground up with security in mind. The core principles of our approach to earning and maintaining your trust can be found in the following four keys areas that make up the foundation of our security posture as a company.

  • Built-in Security and Privacy By Design
    • Secure coding standards and practices, such as dynamic and static code analysis, with stringent change and release management processes
    • Service hardening and operational best practices
    • Built-in tenant isolation and privacy to prevent mingling of your data with that of other organizations
    • Continuous monitoring and auditing of privileged users to prevent unauthorized access to your data

 

  • Transparent Operations
    • Full visibility into availability metrics and notifications to refreshes and upgrades of the LORIC service as well as incidents
    • Full visibility into how LORIC processes, stores, encrypts, and utilizes your data to provide you with actionable insights
    • Support 24/7 for critical issues
    • Robust DevOps team that monitors the LORIC service on a continual basis

 

  • Data and Logical Security
    • Full encryption of your data at rest, in motion, and in use
    • Token and credential encryption across multiple layers at the service, database, and infrastructure levels
    • Segregation of duties and delegated administration support
    • Multi-factor authentication and SSO support
    • File / data integrity prevents or detects any tampering of data

 

  • Service Compliance
    • Palerra proactively addresses people, process, and technology control improvements to continuously meet compliance demands and evolving standards
    • We have heavily invested in obtaining and maintaining industry recognized assessments and certifications that are independently verified by accredited 3rd parties


For further information, please navigate to the Palerra Privacy Statement.

Palerra Certifications and Attestations

 

If you would like to receive a a copy of our SOC2 report, please contact support@palerra.com.

Palerra Industry Memberships

 

For any questions on the information displayed on this Trust page, please contact support@palerra.com